Last updated: 3 Mart 2026
This policy explains the circumstances in which Zyverto will offer refunds or remedial action in connection with cleaning services provided.
We aim to deliver a consistent, professional standard on every visit. If the work carried out falls short of what was agreed, we want to know and we will take appropriate action to address it. Our preference is always to remedy a problem directly rather than issue a refund, as a return visit is usually the most practical and fair outcome for both parties.
If you contact us within 48 hours of a completed visit with a specific, valid complaint about work that was missed or carried out to a clearly inadequate standard, we will arrange a return visit to address the issue at no additional charge.
To raise a complaint, please contact us at [email protected] or call 077 4513 6573 within 48 hours of the visit. Please provide details of the issue and, where possible, photographic evidence.
In cases where a return visit is not practical or appropriate (for example, where a property is no longer accessible), or where the failure to deliver the agreed service is clearly on our part and cannot reasonably be remedied any other way, we will consider a partial or full refund of the visit cost.
Refunds are assessed on a case-by-case basis. We do not issue automatic refunds for subjective dissatisfaction unrelated to the agreed scope of work, or for complaints raised more than 48 hours after a visit without reasonable explanation for the delay.
If you cancel a booking with more than 48 hours' notice, no charge is applied. If you have paid in advance, a full refund will be issued within 7 working days.
Cancellations with less than 48 hours' notice may incur a charge as described in our Terms and Conditions. Any refund would be for the portion of a payment exceeding this charge.
Refunds are not our standard mechanism for dealing with accidental damage. Damage claims are handled through our public liability insurance. Please see our Terms and Conditions for further details on how damage claims are processed.
To request a refund, contact us at [email protected] with your name, the date and nature of the service, and a clear description of the issue. We aim to respond to all refund requests within 5 working days.
Nothing in this policy affects your statutory rights under UK consumer protection law, including the Consumer Rights Act 2015.