Privacy Policy

This privacy policy explains how Zyverto ("we", "us", "our") collects, uses and protects personal information when you use our website or contact us about our services. We are committed to handling your information responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Zyverto is a cleaning services business registered in England and Wales, based at 39 Hudson St, Loughborough, LE11 1EJ. You can contact us at [email protected] or by telephone on 077 4513 6573.

What information we collect

We collect information in the following ways:

Information you provide to us

• Name, email address, phone number and message content when you submit our contact form
• Any additional information you choose to include when contacting us by phone or email
• Payment and billing information for clients who use our services
• Property access information (such as key arrangements or alarm codes) for contracted clients

Information collected automatically

• Basic analytics data about how visitors use our website (pages visited, time spent, general location)
• Technical information such as browser type and device type
• Cookie data, as described in our Cookie Policy

How we use your information

We use the information we collect to:

• Respond to your enquiries and provide the services you have requested
• Manage ongoing service arrangements with clients
• Send service-related communications (appointment confirmations, reminders)
• Improve our website and services
• Comply with legal obligations

We do not use your personal information for marketing purposes without your explicit consent, and we do not sell or rent your information to third parties.

Legal basis for processing

We process your personal information on the following legal bases:

• Contract performance: to deliver the services you have engaged us for
• Legitimate interests: to respond to enquiries and manage our business operations
• Legal obligation: where required by law
• Consent: where you have explicitly agreed, for example to receive marketing communications

How long we keep your information

We retain personal information for as long as is necessary for the purpose for which it was collected. Enquiry data is generally retained for 12 months. Client records are retained for 6 years following the end of the service relationship, in line with standard business record-keeping requirements. Access information (keys, codes) is destroyed securely when a service arrangement ends.

Sharing your information

We do not share your personal information with third parties except in the following limited circumstances:

• Where required by law or legal process
• With service providers who assist us in operating the business (such as accounting software), who are bound by confidentiality obligations
• In the event of a business transfer or sale, where your information may be transferred to a new operator

Your rights

Under UK GDPR, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations to retain certain records)
• Object to processing based on legitimate interests
• Request restriction of processing in certain circumstances
• Data portability in certain circumstances
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your rights have been infringed.

Cookies

We use cookies on our website. For full details, please see our Cookie Policy.

Security

We take reasonable steps to protect your personal information from unauthorised access, loss or misuse. This includes access controls, secure storage of physical records, and the use of reputable software platforms for data management. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Changes to this policy

We may update this privacy policy from time to time. Material changes will be noted on this page with an updated date. We encourage you to review this policy periodically.

Contact

If you have questions about this policy or about how we handle your information, please contact us at:
Zyverto, 39 Hudson St, Loughborough, LE11 1EJ
[email protected]
077 4513 6573